Privacy Policy

1. Definitions

1.1 “Platform” means Helparo’s website and mobile web experience operated under domain(s) controlled by Helparo (and any successor URLs), including customer support channels and related features. The Platform includes access through a web browser on mobile devices (mobile web). Any future native application (APK) will also be governed by this Policy unless a separate policy is published.

1.2 “Customer”, “you” means a user who requests, books, receives, or manages home services through the Platform.

1.3 “Helper” means an independent third-party service provider offering services through the Platform.

1.4 “Personal Data” has the meaning assigned under the Digital Personal Data Protection Act, 2023 (“DPDP Act”).

1.5 “Sensitive Personal Data or Information” has the meaning assigned under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

1.6 “Processing” includes collection, storage, use, disclosure, sharing, transmission, organization, and deletion of Personal Data.

2. Applicability and Legal Framework

2.1 This Policy is intended to comply with applicable Indian laws, including:

Information Technology Act, 2000

IT Rules, 2011

Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021

Digital Personal Data Protection Act, 2023

2.2 To the extent of any conflict between this Policy and Applicable Law, Applicable Law shall prevail.

3. Personal Data We Collect

We collect Personal Data that you provide, that is generated through your use of the Platform, or that we receive from third parties.

3.1 Data you provide directly

Account and contact details (name, phone number, email)

Booking and service request details (service category, address, notes, time preferences)

Content you submit (messages, photos, files, if enabled)

Support and grievance communications (including call recordings, where permitted)

3.2 Data collected automatically

Device and usage data (device type, OS, browser, logs, diagnostics)

Network and log data (IP address, timestamps, security logs)

Cookies and similar technologies (see Section 14)

3.3 Location data (only where enabled)

Foreground/live location for address confirmation, matching, ETA, tracking

Background location (only if permitted by you and required for enabled features) You may disable location access at any time via device settings.

3.4 Payment-related data

We do not store full card details or CVV. We may receive transaction metadata (status, payment method type, reference IDs, refunds, chargebacks) from regulated payment processors.

3.5 KYC / Identity data

If you interact with Helper onboarding or verification flows, we may collect KYC or verification data as required for compliance, trust, safety, fraud prevention, and payouts.

4. Purpose Limitation

We process Personal Data for legitimate purposes including:

Account creation, authentication, and fraud prevention

Booking, allocation, communication, and service fulfillment

Location-based features (where enabled)

Payments, refunds, and dispute handling

Customer support and grievance redressal

Trust, safety, platform integrity, and abuse prevention

Legal compliance and enforcement of rights

Analytics and service improvement (preferably aggregated/de-identified)

Transactional and administrative communications

5. Consent and User Choice

5.1 Where required, processing is based on your free, informed, and explicit consent.

5.2 You may withdraw consent for optional processing at any time. Withdrawal may limit certain features.

5.3 Some processing is necessary for contractual performance or legally permitted legitimate use.

5.4 Refusal to provide required data may prevent account creation or service availability.

6. Location Data Disclaimers

6.1 Location accuracy depends on device sensors, network conditions, and third-party services.

6.2 We do not guarantee continuous or error-free location services.

6.3 Disabling location permissions may reduce functionality.

7. Sharing of Personal Data

We share data strictly on a need-to-know basis:

7.1 With Helpers: limited booking details required to perform services.

7.2 With service providers: payment gateways, OTP/SMS providers, maps, analytics, hosting, and infrastructure vendors.

7.3 With affiliates (if any): for internal operations and compliance.

7.4 Business transfers: mergers, acquisitions, restructuring (subject to safeguards).

7.5 Legal disclosures: to authorities where required by law.

7.6 Aggregated/de-identified data: for analytics and insights.

8. Data Retention and Deletion

8.1 Data is retained only as long as necessary for services, compliance, dispute resolution, fraud prevention, and legal obligations.

8.2 Retention periods vary by data type.

8.3 Data will be deleted or anonymized upon valid request, subject to lawful exceptions.

9. Your Rights (DPDP Act)

Subject to verification and Applicable Law, you may request:

Access to Personal Data

Correction or updating

Erasure (subject to lawful retention)

Withdrawal of consent

Grievance redressal

Nomination of a representative (where applicable)

10. Security Practices

10.1 We implement reasonable security safeguards including access controls and monitoring.

10.2 No system is completely secure. Transmission over networks carries inherent risk.

10.3 In case of a data breach, we will comply with legal obligations.

11. Platform Limitations

The Platform is provided on an “as is” and “as available” basis. We do not guarantee uninterrupted availability or accuracy of features.

12. Children / Minors

We do not knowingly collect data of minors. If such data is identified, we will delete it as required by law.

13. Intermediary & User Content

Helparo acts as an intermediary under IT Rules, 2021 for user-generated content. You are responsible for the legality of content you submit.

14. Cookies and Tracking

We use cookies to maintain sessions, improve security, analyze performance, and prevent fraud. Disabling cookies may affect functionality.

15. Government and Legal Requests

We may disclose Personal Data to comply with law, court orders, or lawful government requests, or to protect rights and safety.

16. Force Majeure

Helparo is not liable for failures caused by events beyond reasonable control, including outages, disasters, or third-party disruptions.

17. Limitation of Liability and Indemnity

17.1 To the maximum extent permitted by law, Helparo is not liable for indirect or consequential damages.

17.2 Helparo is not responsible for third-party privacy practices.

17.3 You agree to indemnify Helparo for claims arising from misuse or legal violations.

18. Grievance Officer and Contact Details

Grievance Officer: Nagesh Papineni Designation: Grievance Officer Email: grievance@helparo.in

Address: Bangalore, Karnataka, India Working Hours: Monday to Friday, 10:00 – 18:00 IST

We will acknowledge and resolve grievances within timelines prescribed under Applicable Law.

19. Changes to This Policy

This Policy may be updated from time to time. Continued use constitutes acceptance of the updated Policy.

20. Governing Law and Dispute Resolution

20.1 This Policy is governed by the laws of India.

20.2 Disputes shall be resolved by arbitration under the Arbitration and Conciliation Act, 1996.

20.3 Seat and venue: Bangalore, India 20.4 Arbitration language: English 20.5 Courts at Bangalore shall have exclusive jurisdiction, subject to arbitration.

Helparo Helper Privacy Policy

Last updated: 19-12-2025

This Helper Privacy Policy (“Policy”) explains how Helparo (“Helparo”, “we”, “us”, “our”) collects, uses, shares, stores, and otherwise processes Personal Data when you access or use the Platform as a Helper (independent service provider).

By registering as a Helper, completing onboarding, accepting or performing any booking, communicating with Customers, or otherwise accessing or using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your Personal Data as described herein, subject to applicable law.

1. Introduction and Scope (Helper-Specific)

1.1 This Policy applies to Personal Data processed in connection with Helpers’ use of the Platform, including onboarding, verification, account management, booking allocation and coordination, communications, safety, fraud prevention, legal compliance, payments/settlements (if enabled), and support or dispute handling.

1.2 This Policy is Helper-specific and separate from customer-facing privacy disclosures. If you access the Platform in any other capacity, additional policies may apply.

1.3 This Policy forms part of Helparo’s contractual and policy framework (including applicable Terms & Conditions and platform rules). In case of conflict, applicable law shall prevail; otherwise, this Policy shall be interpreted in a manner most protective of Helparo to the maximum extent permitted by law.

2. Definitions

2.1 “Platform” means Helparo’s technology platform, including its website and mobile web interfaces, through which Customers request or book services offered and performed by independent Helpers, and through which Helpers onboard, receive booking requests, coordinate services, and (where enabled) receive payments or settlements.

2.2 “Helper”, “you” means an independent third-party service provider (individual or entity) registered on the Platform.

2.3 “Customer” means a user who requests or receives services through the Platform.

2.4 “Personal Data” has the meaning assigned under the Digital Personal Data Protection Act, 2023 (“DPDP Act”).

2.5 “Sensitive Personal Data or Information” has the meaning assigned under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

2.6 “Processing” includes collection, recording, organization, storage, use, disclosure, transmission, retrieval, combination, and deletion or erasure.

3. Legal Framework (India)

This Policy is intended to comply with applicable Indian laws, including:

Information Technology Act, 2000

IT Rules, 2011

IT Intermediary Rules, 2021

Digital Personal Data Protection Act, 2023

Nothing in this Policy limits Helparo’s rights or obligations under applicable law. Where permitted, this Policy is drafted to be platform-protective.

4. Nature of Relationship (Independent Contractor – VERY STRONG)

4.1 NO EMPLOYMENT / NO AGENCY. You are an independent service provider. You are not an employee, agent, partner, joint venturer, or representative of Helparo.

4.2 INTERMEDIARY ROLE. Helparo is a technology intermediary that facilitates discovery, communication, booking coordination, and (where enabled) payment facilitation. Helparo does not control, supervise, or direct how services are performed.

4.3 NO GUARANTEE OF WORK OR EARNINGS. Helparo does not guarantee bookings, income, demand, acceptance rates, or earnings.

5. Personal Data Collected from Helpers

Helparo collects Personal Data directly from you, automatically through Platform usage, and from third parties where required.

5.1 Identity & KYC / Verification

May include government ID details, photographs, selfies, address proof, verification flags, and background verification outcomes (where applicable).

5.2 Account & Contact Data

Name, phone number, email, OTP logs, profile details, service categories, availability preferences, and communications.

5.3 Location Data (Where Enabled)

Foreground (live) location and background location (if permitted) to support coordination, navigation, safety, and service workflows.

5.4 Device & Usage Data

Device identifiers, OS/browser details, logs, crash reports, diagnostics, timestamps, and security logs.

5.5 Payment & Settlement Metadata

Bank/UPI identifiers, settlement status, transaction references. NO CARD STORAGE — payments are processed by third-party providers.

6. Purpose of Processing

Including but not limited to:

Onboarding and verification

Booking coordination and communication

Safety, fraud prevention, and compliance

Payments and settlements (if enabled)

Support, dispute handling, and legal defense

Analytics and platform improvement (aggregated or de-identified)

7. Consent & Lawful Processing

Processing occurs based on consent, contractual necessity, legal obligation, or legitimate platform operation. Withdrawal of consent may limit access to Platform features.

8. Location & Tracking Disclaimers

Location accuracy, continuity, and availability are NOT GUARANTEED. Disabling permissions may impact bookings or coordination.

9. Data Sharing

9.1 With Customers: Minimum necessary data for service fulfillment. 9.2 With Service Providers: Payments, SMS/OTP, maps, hosting, analytics, verification vendors. 9.3 With Authorities: Where required by law. 9.4 Business Transfers: Subject to lawful safeguards. 9.5 Aggregated/De-identified Data: For analytics and planning.

10. Data Retention & Deletion

Data is retained only as long as necessary for operations, compliance, fraud prevention, dispute resolution, and legal obligations.

11. Helper Rights (DPDP Act)

Rights include access, correction, erasure (subject to lawful limits), consent withdrawal, grievance redressal, and nominee designation.

12. Security Practices

Helparo implements reasonable safeguards. NO SYSTEM IS 100% SECURE.

13. Platform Limitations

Platform is provided “AS IS” and “AS AVAILABLE”. No guarantees of uptime, accuracy, or availability.

14. Suspension & Termination

Helparo may suspend or terminate access at its discretion for violations, fraud, abuse, risk, or legal exposure.

15. Force Majeure

No liability for delays or failures beyond reasonable control.

16. Limitation of Liability & Indemnity (VERY STRONG)

To the maximum extent permitted by law, Helparo is not liable for indirect or consequential damages. You agree to indemnify and hold harmless Helparo for claims arising from your services, conduct, or violations.

17. No Employment / No Benefits

You are not entitled to employment benefits, insurance, or statutory protections from Helparo.

18. Grievance Redressal

Grievance Officer: Nagesh Papineni Email: grievance@helparo.in

City: Bangalore

19. Governing Law & Arbitration

Governed by Indian law. Arbitration under the Arbitration and Conciliation Act, 1996. Seat & venue: Bangalore, India. Language: English.

20. Policy Updates & Electronic Record

This Policy may be updated at any time. Continued use constitutes acceptance. This document is an electronic record under the IT Act, 2000.